Elaine Perkins

How long have you been working in insurance? About 30 years. Before I came to CGH, I handled Property and Casualty claims for All Risk Insurance Company and Amerisure Ins. Co.

What’s your average day like? I arrive at work every morning around 7:30 am so that I can get that first cup of coffee and get my desk organized.  I make sure if someone is out that the calls are covered for the day.  I coordinate work flow within the claims department.   I review the new claims that come in to get set up and out to each adjuster, do the validation for all the checks, including the branch offices.  I complete 30-day file reviews on all new claims and assist the adjusters on questions they may have or just give suggestions on the direction of the claim.   I work closely with the Third Party account and the adjusters assigned to the account. I guess you would say I turn my hat many ways during the day to make sure we are giving the best service possible.

Do you often deal with claimants? I deal with claimants every day, may be a call just to find out when was my check mailed or if they do have a complaint, find out what the problem is and resolve it.

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Hurricane Katrina, One Year Later

Although Alabama, Mississippi and Louisiana continue to feel the effects from Hurricane Katrina, the area is moving quickly ahead with rebuilding. More than $24 billion in storm damage claims has been paid by insurers, according to Property Casualty Insurers Association of America (PCI).

With half a million insurance claims filed as a result of Katrina, it is estimated that insurers will have expended roughly $16.8 billion in homeowners, commercial property, business and personal/commercial auto claims to policyholders in Louisiana and $8 billion to those in Mississippi for their losses during the storm, according to PCI.

Many of those claims have already been addressed. Insurers have settled 658,700 homeowners claims (94.8% of expected) in Louisiana, amounting to $10.3 billion, and 334,800 (94.3%) of homeowners claims in Mississippi totaling $5.2 billion. Almost all of the 305,000 auto claims from vehicles damaged during the storm also have been settled for a total of $2 billion in the two states.

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